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Frequently asked questions
Everything about the mystery boxes, sizing, delivery and returns.
What is a mystery T-shirt pack?
Each box contains two Christian graphic T-shirts in your size, plus a faith-based message card. We select two different designs from our curated collection, so you don't know which shirts you'll get until you open it. Choose a men's box, a women's box, or a couples box with one men's and one women's tee.
Will I get the designs shown on the website?
The designs shown are examples from the current collection. Each box holds two different designs chosen for you — not all of the designs pictured, and never the same design twice. New designs are added as the collection grows.
Can I choose my exact designs?
No. You choose the box and the size; we always select the individual designs. That's the surprise.
What's the difference between the men's, women's and couples boxes?
Men's: two men's tees. Women's: two women's tees. Couples: one men's and one women's tee, each in its own size — a great gift for two. In every box the two designs are different.
Is the couples box a matching set?
No — the two shirts are different surprise designs. You choose a size for each person.
How do I choose my size?
Lay a T-shirt you already like flat, measure it across the chest (armpit to armpit) and from the top of the shoulder to the hem, then compare with the size guide on the product page.
How long will delivery take?
Your mystery pack is prepared after you place your order. We source and check your shirts, pack your order and then dispatch it by courier, so your total waiting time includes both preparation and courier delivery. Available shipping options and costs are shown at checkout, and you'll receive tracking details once your order has been dispatched.
What happens if a design becomes unavailable?
We'll substitute another approved design in the same size, and it will always be different from the other shirt in your box. If we can't fill your size, we'll contact you before dispatch so you can choose an alternative or a refund.
Can I return or exchange an item?
Yes. Because you buy online, you can cancel within 7 days of receiving your order under the Electronic Communications and Transactions Act; you'd cover the direct cost of returning the goods. If you'd like a different size, contact us and we'll let you know what options are available. Our refund policy explains the full process. Choosing a mystery pack never removes your legal rights.
What if my order arrives damaged, faulty or incorrect?
Please contact us as soon as reasonably possible through our contact page. Include your order number and clear photographs of the issue so we can investigate and help resolve it. Defective, damaged or incorrect goods are repaired, replaced or refunded in line with the Consumer Protection Act, which generally gives you six months to return defective goods.
How can I contact you?
For questions about your order or our products, please contact us through our contact page. Include your order number where applicable, and we'll get back to you as soon as possible.